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Autoist Car Insurance - How to make a complaint

The last thing we want is for you to be unhappy with the service you’ve received from us. If you haven’t had the best experience, then we really want you to let us know.

By Telephone

01733 259041
Our lines are open from 8.30am to 6.30pm weekdays and 9.00am to 2.00pm on Saturdays and Bank Holidays (excluding Christmas Day). Calls charged at standard national rate.

By Email

You can email us at complaints@autoist.co.uk

In Writing

If you want to write to us, our address is:
Autoist Customer Relations
Coverbox Insure Limited
Thorpe Park, 239 Thorpe Road
Peterborough
Cambridgeshire
PE3 6LW

Financial Ombudsman Service

If we have been unable to resolve your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service.

This service is free and independent, and they are able to help with most complaints about financial services. If you want to know more about what they do and how they can help, visit their website at www.financial-ombudsman.org.uk

Online Dispute Resolution

The Online Dispute Resolution (ODR) platform is an initiative from the European Commission that helps EU residents, who have bought goods or services online, get complaints resolved.

ODR is designed mainly to assist where the customer is in one EU country and the company that supplied goods or services is in another. If you have purchased a Coverbox product online you can submit a complaint through the ODR platform. The ODR platform can then submit your complaint to the UK Financial Ombudsman Service (FOS) to get your complaint resolved. You can submit your complaint online through the ODR platform in any of the official languages of the EU. You can access the ODR website at ec.europa.eu/consumers/odr/

If you wish to use the ODR platform you may find the following information useful:
Company name: Coverbox Insure Limited
Trading name: Autoist
Our address: Thorpe Park, 239 Thorpe Road, Peterborough, Cambridgeshire, PE3 6LW
Our email address: complaints@autoist.co.uk
Our web address: www.autoist.co.uk